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Fasten Your Seatbelt: The Passenger is Flying the Plane New edition
Nawal K. Taneja
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Fasten Your Seatbelt: The Passenger is Flying the Plane New edition
Nawal K. Taneja
Fourth in a series written at the request of practitioners in the global airline industry, this book is about customer behaviour and how to address it. It provides discussion of the changes required on the part of airline management not only to think boldly, but also to execute courageously, strategies to fly ahead of their customers.
268 pages, 31 b&w illustrations
Medie | Bøger Hardcover bog (Bog med hård ryg og stift omslag) |
Udgivet | 9. august 2005 |
ISBN13 | 9780754645283 |
Forlag | Taylor & Francis Ltd |
Antal sider | 262 |
Mål | 164 × 240 × 21 mm · 552 g |
Sprog | Engelsk |
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